The Sustaining Team Lead will manage and coordinate a team to provide the highest levels of field service support, including the installation, commissioning, maintenance, and troubleshooting activities of all products whilst maintaining high levels of customer satisfaction based on their customers site in Kildare.
Job Responsibilities:
- Direct line of onsite shift supervisors.
- Establish and proactively maintain relationships with key customers and act at the primary contact between the customer and the company to ensure all opportunities are captured by the appropriate lines of business.
- Manages billing and invoicing of all onsite activities for the onsite service team.
- Manages relationships between Customers Service Centre, onsite customers and customer logistics partners. Highlights and responds to any trends within onsite forecasting and reports to all stakeholders.
- Collects, reviews, and presents site activity performance to Service Manager and VSS Organization.
- Reports site performance within the Account Team.
- Ensures that all service activities undertaken by the team are conducted within the boundaries of all applicable regulations, policies, and procedures to ensure organizational, safety, and health obligations are met. Manages the adherence of all relevant aspects of the field service team to risk control elements.
- Collects and reviews data from the team to present to technical support personnel or the customer, to enable informed decisions.
What does the ideal candidate look like:
- Diploma/Degree/Certification in a mechanical, electromechanical, or electronics discipline.
- Strong leadership experience with a minimum of years of field service experience in a relevant or related industry, ideally with a strong customer-facing focus.
- Strong management skills including the ability to plan, prioritize, and delegate whilst managing time, resources, schedules, and cost.
- Excellent people management skills to manage, motivate, and develop team members to deliver company objectives.
- Excellent command of Microsoft products with a high degree of competency in Outlook, Word, Excel, and PowerPoint to create reports regularly.
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes.
- Continuously looks for better ways to improve efficiency, productivity, and customer satisfaction.
- Demonstrates a visible and active commitment to adhere to and guide others to comply with, all applicable laws, policies, and standards to ensure organisational, safety, and health obligations are met.
- Can understand and interpret technical documentation relevant to work e.g. technical drawings
**FULL JOB SPECIFICATION SHARED TO SUITABLE APPLICANTS**
If you would like more information on this role you can contact Paul Dunican at:
paul.dunican@collinsmcnicholas.ie
(090) 641 7022