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Accounts Administrator - German

Our client has an exciting opportunity for a German-speaking Accounts Administrator to join their team on a full-time, permanent basis. Our client is a world premier organisation for vacation ownership with resorts at destinations around the globe. This position will be based at their office in Cork on a hybrid basis (2 days in office, 3 from home).

Key Responsibilities:

  • Responsible for servicing & collection of past due loan and maintenance fee accounts as assigned.

  • Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts.

  • Provide regular updates on overdue loan and maintenance fee accounts.

  • Communicate with owners by phone, email, fax and post requesting payment and discuss possible resolutions to bring their account back into good standing.

  • Review specific account situations and support owners on all related issues, such as late fees, historical payments, past and future usage, methods of payments and payment plans.

  • Coordinate and execute pay-off quotations, credit card charges and credit card auto-debit programme enrolments.

  • Liaise with bank and credit card companies to obtain authorisation codes to manually override charges when required.

  • Translate documentation when required.

  • Build positive relationships with owners and associates.


  • Fluency in German and English is required.

  • Ability to follow instructions and work on own initiative to resolve customer issues.

  • Excellent communication skills.

  • Experience within a customer service-based role.

  • MS Office Experience.

For a confidential discussion and more information on the role, please contact Megan O’Doherty