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Hearing Aid Dispenser

My client is Irelands Leading Hearing Health Care company, with over 80 clinics. They are seeking to hire a Hearing Aid Dispenser for their stores across BELFAST. This is a permanent position, Monday - Friday.

The role:

  • Schedule and conduct hearing tests within specified time frames, adhering to ATRT guidelines.

  • Perform hearing tests in accordance with HCPC Standards or other relevant professional bodies.

  • Recommend and sell appropriate hearing solutions following testing and in compliance with established standards.

  • Administer sales orders and perform associated administrative tasks promptly and accurately.

  • Maintain a refund rate below the company's minimum average.

  • Follow up promptly on telemarketing leads provided by the Marketing Department.

  • Submit required reports in a timely manner.

  • Participate in KPI review meetings, Performance Appraisals, and Performance Improvement Plans.

  • Accurately maintain audiograms and records in the Company's Diary Management System.

  • Provide after-sales service promptly and professionally.

  • Attend training courses and meetings to maintain knowledge and skills.

  • Provide market intelligence and recommend potential commercial opportunities.

  • Implement approved recommendations within professional standards.

  • Utilize company equipment efficiently to maximize sales.

  • Be flexible with working hours to meet client demands and marketing/sales initiatives.

  • Participate in cross-functional training as needed.

  • Carry out additional instructions from management as required.

Requirements, Qualifications, and Aptitudes

Qualifications/Experience/Skills:

  • Well-rounded education

  • Technical proficiency

  • Strong customer service skills

  • Proficiency in IT

  • Possession of a clean Driver's License

Personal Attributes:

  • Service-oriented mindset

  • Demonstrated empathy

  • Approachable and personable

  • Excellent communication skills

  • Ability to build relationships

  • Integrity and honesty

  • Reliability

  • Commitment to excellence

  • Collaborative team player

What's on offer:

  • Salary DOE

  • Uncapped commission

  • Car allowance

  • VHI Healthcare contribution

  • Pension scheme

For a confidential discussion and more information on the role, please contact Sarra Hadi.

sarra.hadi@collinsmcnicholas.ie

090-6478104