Sales Agent – Multiple Opportunities Available
Onsite | Carlow
We are currently recruiting multiple Sales Agents to join a supportive, high-performing onsite team in Carlow. This is a fantastic opportunity for people who enjoy helping customers, building relationships, and working towards clear and rewarding sales goals.
As a Sales Agent, you’ll handle inbound customer calls, guiding individuals through protection options that suit their needs. You’ll play a key role in supporting customers during important decision-making moments, including cases with more complex requirements. You’ll be fully supported by a collaborative team environment, structured training, and ongoing coaching to help you succeed.
This role is ideal if you’re customer-focused, target-driven, and looking for a stable onsite role with genuine career development opportunities.
What You’ll Be Doing
- Inbound Customer Support: Handle inbound enquiries professionally, using empathy and active listening to understand customer needs.
- Sales & Targets: Work towards individual and team sales targets in a motivating, performance-driven environment.
- Needs-Based Selling: Identify customer requirements and recommend suitable solutions, including upgrades or additional options where appropriate.
- Accurate Assessments: Gather and assess customer information carefully to ensure the right outcomes every time.
- Quality Conversations: Follow call guidelines while maintaining a natural, engaging, and customer-focused approach.
- Excellent Service: Resolve customer queries efficiently, building trust and delivering a positive experience.
- Data & Compliance: Handle personal and sensitive information in line with data protection, regulatory, and internal policies.
- Team Collaboration: Actively participate in team meetings and contribute to a positive, onsite team culture.
- Professional Standards: Maintain a respectful, professional, and positive attitude in all interactions.
What We’re Looking For
- Sales Experience: Previous call centre or telephone-based sales experience is preferred but not essential.
- Strong Communication Skills: Confident, clear, and professional verbal and written communication.
- Target-Driven Mindset: Motivated by goals and achieving results.
- Customer-First Approach: A genuine desire to help people and deliver excellent service.
- Telephone Confidence: Comfortable and engaging when speaking with customers.
- Attention to Detail: High levels of accuracy and quality awareness.
- Resilience: Positive and adaptable in a fast-paced, onsite environment.
- Industry Experience: Experience in a regulated or product-led environment is an advantage, but not essential – full training provided.
Why Join Us?
- Multiple roles available due to team growth
- Supportive, onsite team culture in Carlow
- Structured training and ongoing coaching
- Clear performance targets and development opportunities
For a confidential discussion and more information on the role, please contact Jessica Kennedy.
jessica.kennedy@collinsmcnicholas.ie
021 2427110
