Our client, an international protection accommodation service provider is seeking to hire a Resident Support Worker to join their team in Sligo on a permanent basis. As a Resident Support worker, you will ensure smooth daily operations, address resident queries, and liaise with external support services.
Key Responsibilities (Full job description is available upon request):
Greet new residents and assist with their orientation into the centre, including providing them with necessary information and materials.
Accurately register all new arrivals, ensuring that personal information is collected, recorded, and stored securely.
Coordinate with healthcare providers, social supports, to ensure residents’ needs are met.
Act as the first point of contact for resident inquiries, complaints, or requests for assistance.
Identify, communicate and address special reception needs (physical, mental, or social needs) of residents.
Ensure that all new arrivals understand the emergency protocols, safety rules, and evacuation procedures.
Treat all residents with respect and cultural sensitivity, being aware of their diverse backgrounds and experiences.
Regularly update records of all residents, including contact information, health concerns, special needs, significant incidents, resident complaints, or emerging issues.
Ensure compliance with data protection and confidentiality requirements under applicable legislation.
Ideal background:
Minimum QQI Level 7 in social care is required (or equivalent).
Additional training or qualifications in social care, equality, interculturalism or diversity are an advantage.
Prior experience in a similar role within a residential facility or reception work, or social services, or humanitarian context is highly desirable.
Understanding of the policies and procedures of the IPAS National Standards.
Proficiency in basic IT tools (Excel, email systems, SharePoint).
A high level of empathy, patience, and cultural sensitivity when dealing with vulnerable residents.
·Strong organisational abilities to manage administrative tasks, maintain accurate records, and handle multiple queries simultaneously.
Please note: Employment is subject to Garda Vetting clearance
For a confidential discussion and more information on this Resident Support Worker role, please contact Sarah Flynn.
sarah.flynn@collinsmcnicholas.ie
+353 719108060