Job Opportunity: IT Field Support Specialist
We are seeking a proactive and customer-focused IT Field Support Specialist to join a fast-paced, nationwide organisation supporting over 450 users across 40+ locations. This is a hands-on, high-visibility role where you will deliver both remote and onsite technical support, ensuring business-critical systems and infrastructure run smoothly. You’ll thrive in a varied environment where problem-solving, autonomy, and collaboration are part of your daily routine.
Job Responsibilities
- Provide Level 1 and Level 2 technical support to internal users, resolving hardware, software, and infrastructure issues both remotely and onsite.
- Install, configure, and troubleshoot desktops, laptops, printers, access points, and network equipment.
- Support and maintain Windows 10/11, Microsoft 365, Active Directory, and core network services (DNS, DHCP, MFA, security groups, shared mailboxes, distribution lists).
- Participate in IT projects and collaborate with third-party vendors and internal technical teams.
- Manage IT hardware procurement and coordinate repairs and replacements with suppliers.
- Maintain accurate asset records and update ITSM ticketing systems (e.g., Ivanti/Jira).
- Oversee onboarding and offboarding processes, ensuring secure provisioning and deprovisioning of user accounts and equipment.
- Travel to branch locations nationwide as required, including occasional after-hours or weekend support.
Job Requirements
- Minimum 1 year of experience supporting Windows desktop environments.
- Strong working knowledge of Active Directory, DNS, DHCP, Windows Command Line, and PowerShell.
- Proficiency with Windows 10/11 and Microsoft 365 in an enterprise environment.
- Excellent communication skills with the ability to explain technical issues in clear, simple terms.
- Proven ability to remain calm and effective in a fast-paced environment.
- Experience working within a multi-tiered support structure.
- Familiarity with ITSM platforms such as Ivanti or Jira (desirable).
- IT qualification (Certificate, Diploma, or Degree) and/or Microsoft certification (e.g., MCP) preferred.
- Experience with EDI systems is an advantage.
- Full, clean driving licence and willingness to travel nationwide.
For more information on the role of IT Field Support Specialist or to apply, please contact: Brian Stack
Email: brian.stack@collinsmcnicholas.ie
Phone: 090 9703030
