Our client is seeking a Grade III Cerical Officer Emergency Department at their Sligo Facility
Temporary 3 month contract initally | Shift work required
Overview
The post holder will be responsible for ensuring the smooth and efficient day-to-day operation of the Emergency Department (ED). Working both independently and as part of a multidisciplinary team, the role requires initiative, strong administrative abilities, and a professional, patient-focused approach.
Key Responsibilities
1. Administrative Support
- Ensure the efficient day-to-day administration of the Emergency Department.
- Plan, organise, and prioritise daily tasks, setting clear objectives for both self and department.
- Perform general office duties including correspondence, post handling, scanning, faxing, photocopying, and filing.
2. Patient Management
- Greet patients presenting to the Emergency Department in a professional, welcoming manner.
- Register all patients accurately and promptly, remaining alert for red flags to be escalated to the triage nurse.
- Generate and provide daily ED attendance reports for the consultant on duty.
- File discharge letters for general practitioners each morning.
- Verify patients’ medical card eligibility and update IPMS records accordingly.
- Discharge patients and process admissions in real time to ensure accurate PET (Patient Experience Time) tracking.
3. Communication and Liaison
- Communicate effectively with all relevant departments and multidisciplinary teams.
- Log and prioritise all enquiries, telephone calls, and complaints, keeping management informed as necessary.
- Collaborate with hospital functions to ensure coordinated service delivery.
4. Data Management
- Maintain accurate and up-to-date patient data on the IPMS.
- Uphold high standards of data quality, ensuring reliability in patient care delivery.
- Scan ED notes into Adest promptly and accurately.
- Manage chart requests and dispatches through the PDT system.
- Compile and maintain activity data and reporting templates.
- Provide monthly performance and activity reports as required.
5. Financial Transactions
- Maximise departmental income by ensuring ED levies are collected from liable patients.
- Issue receipts and invoices as appropriate.
- Run end-of-shift cash control reports to ensure financial accountability.
6. Quality Assurance
- Adhere to all quality standards, policies, and confidentiality requirements.
- Utilise appropriate technologies to optimise efficiency and data management accuracy.
7. Support and Coverage
- Provide administrative cover across services as required by management.
- Handle all assignments professionally, discreetly, and confidentially.
- Provide weekend and bank holiday cover, including clerical duties across the hospital.
- Retrieve and dispatch charts for resus patients, Category 1 or Category 2 cases, and other admitted patients as necessary.
8. Switchboard Operations and Emergency Procedures
- Be fully trained in frontline operations, including switchboard management.
- Operate the hospital’s main switchboard and effectively transfer calls.
- Execute emergency bleeps for cardiac, obstetric/gynaecological, trauma, and fire emergencies.
- Manage admissions, ensuring patients are correctly admitted and removed from waiting lists.
- Provide coverage for the Eligibility Officer role, assessing public and private patient status.
- Stay informed and compliant with hospital emergency procedures and major incident protocols.
9. Reporting
- Generate and submit all required ED attendance and performance reports promptly.
Skills and Qualifications
- Excellent organisational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in relevant administrative and healthcare software (e.g., IPMS, Adest).
- Ability to work effectively in a fast-paced, high-pressure environment.
- Commitment to confidentiality, quality standards, and accuracy.
- Training and competence in switchboard and emergency operations.
For a confidential discussion and more information on the role, please contact Emma Daly
emma.daly@collinsmcnicholas.ie
0861041202
