Our client is seeking to hire a Clerical Officer on an initial 12-month contract in Sligo. The ideal candidate will be organised, personable, and confident communicating with patients in a professional and empathetic manner.
Responsibilities of a Clerical Officer (Full job description available on request):
- Schedule, confirm, and manage appointments using the client database.
- Monitor waiting lists to ensure fair and efficient appointment allocation.
- Proactively fill cancellations to maximise clinic capacity.
- Contact patients by phone to offer, confirm, or reschedule appointments.
- Handle patient queries professionally and empathetically.
- Update and maintain accurate patient records.
- Verify patient details in line with GDPR and confidentiality standards.
- Record appointment outcomes and support reporting needs.
Ideal background:
- Experience in administration, call handling, or scheduling.
- Strong communication and telephone skills.
- Attention to detail and ability to manage high call volumes.
- Healthcare or patient-facing experience (Desirable).
- Waiting list management experience.
- Experience handling confidential or sensitive information.
For a confidential discussion on this Clerical Officer role and more information, please contact Sarah Flynn.
sarah.flynn@collinsmcnicholas.ie
+353 719108060
