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Complaint Intake Specialist -Hybrid

  • Sector: Engineering
  • Contact Email:
  • Client: Teleflex
  • Job Ref: 22398

We have an opening for a Complaint Intake Specialist with a leading Global Medical Device company based in Athlone. The successful candidate will work as part of the Complaint Intake & Reporting team to accurately document customer-reported product complaints.

Job Responsibilities:

  • Receive, review, and accurately document and process product complaints in line with regulatory and internal requirements
  • Uses excellent communication skills when contacting the customer to follow up on complaints to gather additional information regarding the complaint process
  • Support the sales team with complaint-related customer communications.
  • Assign tasks in the complaint management system to ensure internal and reporting requirements are fulfilled.
  • Support Adverse Event Reporting Regulatory Requirements.
  • Under limited supervision draft responses to customers: Both acknowledgement and final letters
  • Monitor/triage customer complaints and provide immediate escalation as required.
  • Support Customer Service in the issuance of credits and replacements
  • Support other activities in the post-market surveillance system as it develops including audits
  • Work to meet team KPI’s Department Metrics and over QA/RA goals and objectives
  • Support improvement projects in the complaint intake and reporting function
  • Support wider QMS and risk management activity as required.

Job Requirements:

  • Science/Engineering degree or relevant qualification.
  • Minimum 1 Year Experience within a complaints environment.
  • Excellent Communication Skills and Strong Attention to Detail.
  • Extensive capability in Microsoft Office.

Whats on offer?

  • Competitive Package
  • Hybrid Working

If you would like more information on this role you can contact Paul Dunican

(090) 641 702