We have an opening for a Complaint Intake Specialist with a leading Global Medical Device company based in Athlone. The successful candidate will work as part of the Complaint Intake & Reporting team to accurately document customer-reported product complaints.
Job Responsibilities:
- Receive, review, and accurately document and process product complaints in line with regulatory and internal requirements
- Uses excellent communication skills when contacting the customer to follow up on complaints to gather additional information regarding the complaint process
- Support the sales team with complaint-related customer communications.
- Assign tasks in the complaint management system to ensure internal and reporting requirements are fulfilled.
- Support Adverse Event Reporting Regulatory Requirements.
- Under limited supervision draft responses to customers: Both acknowledgement and final letters
- Monitor/triage customer complaints and provide immediate escalation as required.
- Support Customer Service in the issuance of credits and replacements
- Support other activities in the post-market surveillance system as it develops including audits
- Work to meet team KPI’s Department Metrics and over QA/RA goals and objectives
- Support improvement projects in the complaint intake and reporting function
- Support wider QMS and risk management activity as required.
Job Requirements:
- Science/Engineering degree or relevant qualification.
- Minimum 1 Year Experience within a complaints environment.
- Excellent Communication Skills and Strong Attention to Detail.
- Extensive capability in Microsoft Office.
Whats on offer?
- Competitive Package
- Hybrid Working
If you would like more information on this role you can contact Paul Dunican
paul.dunican@collinsmcnicholas.ie
(090) 641 702