Are you passionate about animal welfare, volunteer coordination, and community engagement? A rewarding opportunity has arisen for a Customer Service Support Coordinator to join our clients team in Cork on a 12 month FTC. This is a dynamic role for someone eager to play a key part in the recruitment, management, and support of our nationwide volunteer network that cares for and raises our dogs in training.
Purpose of the Role
- Recruiting and managing volunteers such as Puppy Raisers and Temporary Boarders.
- Overseeing the rehoming process for retired or withdrawn dogs.
- Supporting operational administration and contributing to the organisation’s strategic goals.
Key Responsibilities
- Volunteer Recruitment & Management
- Lead recruitment, screening, training, and recognition of programme volunteers.
- Organise and attend outreach events and campaigns.
- Maintain contact records and manage volunteer communications.
- Collaborate with internal teams to ensure volunteer needs are met efficiently.
- Volunteer Development & Support
- Develop innovative strategies to grow and retain a national volunteer base.
- Capture feedback and support regional volunteer branches to strengthen community networks.
- Liaise regularly with volunteers and stakeholders to provide programme updates and support.
- Rehoming Coordination & Programme Support
- Manage the rehoming process for dogs exiting the programme.
- Screen and support prospective rehoming applicants.
- Ensure all activities align with internal policies and regulatory standards.
- Continuously update and improve standard operating procedures and online systems.
Essential Requirements
- A third-level qualification in business or a related field.
- At least 1 year of experience in a business, recruitment, or administrative role.
- Strong communication, multitasking, and organisational skills.
- A proactive, results-driven approach with a collaborative mindset.
- Full clean driving licence and eligibility to work in Ireland/EU.
- Willingness to undergo Garda vetting.
Desirable
- Experience working with puppies or in a dog care/training environment.
- Prior customer service and administrative experience.
- Ongoing professional development in a relevant area.
For a confidential discussion and more information on the role, please contact Jessica Kennedy
jessica.kennedy@collinsmcnicholas.ie
021-2427110