As a Customer Service Representative, you will be the first point of contact for English and Italian speaking customers, delivering outstanding service and support through various channels, including phone, email and chat. Your primary responsibility will be to ensure customer satisfaction by resolving issues, answering questions, and guiding them through our products and services.
Galway City | Fully onsite
Responsibilities include:
- Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
- Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
- Assist customers with placing orders, returns, refunds or exchanges as per company policies.
- Collaborate with internal departments to resolve customer concerns effectively and efficiently.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
- Representing the company in a professional, courteous, and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures.
- Working in a safe manner at all times.
- Reporting to the Customer Service Team Lead.
Requirements include:
- Fluency in spoken and written Italian & English.
- Minimum 2 years’ experience working in a Call Centre or Customer Service department.
- Excellent communications skills.
- Excellent telephone and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
For a confidential discussion and more information on the role, please contact Emma Daly
emma.daly@collinsmcnicholas.ie
0861041202