Our client, a leading global medical device organisation based in Athlone, is seeking a fluent German-speaking Customer Service Coordinator to join their dynamic and customer-focused team in Athlone on a permanent basis.
This is a fantastic opportunity to join a market leader in the healthcare sector, where you’ll play a key role in ensuring world-class service delivery to customers across multiple European markets. You’ll be the go-to contact for customers — managing orders, resolving queries, and making sure every interaction reflects the company’s commitment to excellence and care.
The position offers a hybrid working model (3 days office-based, 2 days from home), giving you the perfect balance of collaboration and flexibility.
What You’ll Be Doing:
- Work as part of a high-performing, multilingual team, ensuring all customer orders are processed quickly and accurately.
- Handle customer queries related to orders, deliveries, invoices, and products with efficiency and professionalism.
- Manage and resolve complaints in a timely, customer-centric manner while escalating product issues appropriately.
- Collaborate closely with warehouse and purchasing teams to coordinate deliveries, returns, and stock management.
- Build lasting relationships as the primary contact for key accounts, providing insights and updates to management.
What We’re Looking For:
- Fluent in both German and English (written and spoken).
- A 3rd-level qualification in Business or a related field is desirable.
- At least 6 months’ experience in a fast-paced customer service environment (ideally within a multinational or regulated industry).
- Excellent communication skills and a professional, confident phone manner.
- A positive, team-oriented attitude with strong attention to detail and problem-solving ability.
What’s on Offer:
- Permanent role within a global, innovative medical device company.
- 24 days annual leave.
- Hybrid and flexible working arrangements for a great work-life balance.
- Supportive, multicultural team culture that values growth and development.
- The chance to make an impact in improving healthcare outcomes across Europe.
- Other - Pension & Healthcare
If you’re a motivated, customer-driven communicator with a passion for delivering exceptional service, we’d love to hear from you!
For a confidential discussion and more information on the role, please contact Sarra Hadi
sarra.hadi@collinsmcnicholas.ie
090-6478104