Back to Job Search

German Speaking Customer Service Rep

  • Location: County Westmeath
  • Job Type:Permanent

Our client, a leading global medical device organisation based in Athlone, is seeking a fluent German-speaking Customer Service Coordinator to join their dynamic and customer-focused team in Athlone on a permanent basis.

This is a fantastic opportunity to join a market leader in the healthcare sector, where you’ll play a key role in ensuring world-class service delivery to customers across multiple European markets. You’ll be the go-to contact for customers — managing orders, resolving queries, and making sure every interaction reflects the company’s commitment to excellence and care.

The position offers a hybrid working model (3 days office-based, 2 days from home), giving you the perfect balance of collaboration and flexibility.

What You’ll Be Doing:

  • Work as part of a high-performing, multilingual team, ensuring all customer orders are processed quickly and accurately.
  • Handle customer queries related to orders, deliveries, invoices, and products with efficiency and professionalism.
  • Manage and resolve complaints in a timely, customer-centric manner while escalating product issues appropriately.
  • Collaborate closely with warehouse and purchasing teams to coordinate deliveries, returns, and stock management.
  • Build lasting relationships as the primary contact for key accounts, providing insights and updates to management.

What We’re Looking For:

  • Fluent in both German and English (written and spoken).
  • A 3rd-level qualification in Business or a related field is desirable.
  • At least 6 months’ experience in a fast-paced customer service environment (ideally within a multinational or regulated industry).
  • Excellent communication skills and a professional, confident phone manner.
  • A positive, team-oriented attitude with strong attention to detail and problem-solving ability.

What’s on Offer:

  • Permanent role within a global, innovative medical device company.
  • 24 days annual leave.
  • Hybrid and flexible working arrangements for a great work-life balance.
  • Supportive, multicultural team culture that values growth and development.
  • The chance to make an impact in improving healthcare outcomes across Europe.
  • Other - Pension & Healthcare

If you’re a motivated, customer-driven communicator with a passion for delivering exceptional service, we’d love to hear from you!

For a confidential discussion and more information on the role, please contact Sarra Hadi

sarra.hadi@collinsmcnicholas.ie

090-6478104