Our client, a leader within the Financial Services industry, Based in Limerick, is looking for a Client Services Specialist to join their team on a maternity leave cover contract.
The successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries.
RESPONSIBILITIES
Oversight of a team of client service representatives that are responsible for day to day servicing of our clients.
Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.
Track service & delivery results against project plans and SLD (Service Level Delivery),
Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager.
Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact
Set clear goals, expectations and provide regular updates to the team that objectives are being achieved.
Support and guide partners development through daily coaching and training opportunities
Skills/ Experience
Several years’ experience within Fund Services (preferably Custody)
Previous leaderships skills
Technical knowledge of the securities industry, its products and instruments.
Excellent interpersonal skills including ability to persuade and influence change / best practice.
Ability to communicate with partners and clients at all levels.
Organisational skills with the ability to multitask and prioritise when needed
Proven ability to drive service delivery, efficiency, effectiveness and productivity.
Ability to identify and implement areas of improvement that will have a lasting effect on the department.
For a confidential discussion and more information on the role, please contact Jessica Kennedy
jessica.kennedy@collinsmcnicholas.ie
021-2427110