The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Offaly
One of the main advantages of living and working in Offaly is its affordable cost of living, which is lower than in many other parts of Ireland making it an attractive option for many people looking for employment. Located in the center of Ireland, it makes an excellent location for travel to other parts of the country. It's just a short drive to Dublin, Galway, and other major cities, and is well-connected to the rest of the country via public transportation.
The county has a diverse economy with a mix of industries, including agriculture, manufacturing, engineering and technology. It is home to a wide variety of major employers, which provide a range of job opportunities. Offaly has excellent education facilities, including primary and secondary schools, as well as the Athlone Institute of Technology and the University of Limerick nearby.
If you're pursuing a career in Offaly, search our current jobs.
