Our client is an innovative new e-commerce platform dedicated to connecting a global audience with high-quality Irish cultural goods, arts, crafts, music and services. Our mission is to build a vibrant digital marketplace that celebrates Irish creativity and provides a sustainable and international platform for Ireland's most talented artists and makers. We are a dynamic, founder-led team of seasoned professionals from the culture, arts, and digital sectors internationally with a special emphasis on music and festivals.
Job Summary
Our client is seeking an experienced and dynamic Operations Manager - E-Commerce. You will be responsible for translating our strategic vision into flawless execution, overseeing everything from platform development and financial management to team leadership and supplier relations. This pivotal role is ideal for a commercially-minded and culturally-attuned professional who thrives in a fast-paced, creative environment and is passionate about leading a start up enterprise.
Key Responsibilities
- Operational & Project Management:
- Oversee all facets of the platform's development( Innovative, bespoke e-store) and daily operations, ensuring seamless functionality and user experience.
- Ensure all projects adhere to agreed-upon timelines, quality standards, and deliverables.
- Implement and refine operational processes and systems to improve efficiency and scalability as the company grows.
- Curation & Supplier Management:
- Collaborate closely with suppliers to source and procure high-quality Irish products and services that align with our clients brand values and ethos.
- Build and maintain strong, positive relationships with our network of Irish artists, craftspeople, and cultural service providers.
- Strategic & Financial Oversight:
- Report directly to the Founders (and future CEO) on all operational matters, providing strategic support and insights.
- Develop and manage the company's operational budget, ensuring all activities are delivered within financial targets.
- Contribute to the development and implementation of the company's long-term strategy.
- Team Leadership & Development:
- Lead, mentor, and manage a growing team, fostering a motivated, engaged and high-performing team culture.
- Champion a culture of excellence in service, both internally and externally.
- Customer Experience:
- Champion and ensure the delivery of an exceptional level of customer and vendor care across the platform, establishing our client as a trusted and beloved brand.
Person Specification
Essential Experience & Skills:
- A minimum of 5 years of experience in an operations management or a similar senior management role.
- Demonstrable experience within the e-commerce and digital sectors, with a strong understanding of how online platforms operate.
- Proven experience in leading, managing, and developing multi-disciplinary teams
- A commercial mindset with experience in a sales-focused or target-driven environment.
- Exceptional project management skills, with a proven ability to manage multiple priorities and deliver projects on time and within budget.
- Excellent written and verbal communication skills, capable of producing clear reports and presenting to senior stakeholders.
Desirable Experience & Skills:
- Experience working in the Arts, Culture, or Creative Industries is highly desirable.
- Knowledge of digital marketing, SEO, and online customer acquisition strategies.
- A genuine passion for and knowledge of Irish arts & culture.
What We Offer:
- The opportunity to be part of a start up in an exciting new venture with a global reach.
- A mission-driven role that directly supports and promotes Irish artists, makers, and cultural practitioners.
- A competitive salary and the opportunity to grow with the company.
For a confidential discussion and more information on the role, please contact Emma Daly
emma.daly@collinsmcnicholas.ie 0861041202 | 091706721