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French Customer Service Specialist

New

French Customer Service Representative required for a Galway city based company.  Previous experience in a customer service function would be desirable.  Must be fluent in French and English.


Responsibilities:

  • Responding to customer queries via phone, email and live chat in an efficient and effective manner
  • Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
  • Assist customers with placing orders, returns, refunds or exchanges as per company policies.
  • Collaborate with internal departments to resolve customer concerns effectively and efficiently.
  • Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
  • Representing the company in a professional, courteous, and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures.


Requirements:

  • Minimum 2 years’ plus experience working in a Call Centre or Customer Service department.
  • Fluency in spoken and written French and English.
  • Excellent telephone and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091-706712