The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Waterford
Located in the south east of the country, Waterford is the fifth largest city in Ireland and is a fantastic location for those looking to develop their career. Waterford has a diverse economy with a mix of industries, including pharmaceutical, engineering, technology, and manufacturing. Major employers in the area provide a wide range of job opportunities. Waterford has a strong education system, with excellent primary and secondary schools, as well as the Waterford Institute of Technology, which offers a range of undergraduate and postgraduate programs.
Waterford offers a lower cost of living compared to larger cities in Ireland, and its location makes it convenient for travel to other parts of the country. It's just a short drive to Dublin, Cork, and Kilkenny, and it is well-connected to the rest of the country via public transportation.
If you're interested in pursuing a career in Waterford, why not take a look at our current jobs.