The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Sligo
Sligo is a vibrant and welcoming town on the west coast of Ireland, offering exciting opportunities for those seeking to grow their careers and settle down in the region. Known for its rich cultural heritage, stunning natural landscapes, and thriving business community, Sligo is a great place to live and work.
As a hub of innovation and entrepreneurship, Sligo is home to a diverse range of industries, including pharmaceutical, technology, manufacturing, and tourism. Whether you're a recent graduate looking to start your career or an experienced professional seeking new challenges, there are plenty of job opportunities to be found in Sligo. With its lively social scene, excellent schools and colleges, and affordable housing options, Sligo is the ideal place to put down roots and build a bright future.
So if you're looking for a dynamic and welcoming community where you can grow your career and enjoy a great quality of life, look no further than Sligo.
