The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Limerick
Located in the mid-west of Ireland, Limerick offers a range of benefits to those who choose to live and work there. The city has a diverse economy with a large mix of industries, including but not limited to, engineering, manufacturing, technology, and finance.
The city has excellent primary and secondary schools, as well as the University of Limerick, which offers both undergraduate and postgraduate courses. It is well connected to other major cities via motorways, buses and trains. Its close proximity to Shannon Airport is also a major plus for living and working in Limerick.
Overall, Limerick offers a high quality of life, great job opportunities, and excellent amenities, making it an attractive location for living and working.
If you're living in, and or looking to relocate to Limerick, view our current jobs.