The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Kildare
County Kildare offers a wealth of opportunities in a variety of industries, making it an ideal location for job seekers.
Located in the heart of Ireland, County Kildare is a vibrant and thriving community with a rich history and culture. Known as the "Thoroughbred County," Kildare is home to the world-renowned Irish National Stud and the Curragh Racecourse, making it a hub for the horse racing industry.
In addition to horse racing, County Kildare offers a diverse range of employment opportunities in sectors such as technology, healthcare, manufacturing, and education. With its close proximity to Dublin, Kildare is also an ideal location for those who wish to work in the city but prefer a quieter, more rural lifestyle.
As a resident of County Kildare, you will enjoy a high quality of life with excellent schools, healthcare facilities, and recreational activities. From hiking in the Wicklow Mountains to exploring the historic town of Maynooth, there is always something to do in Kildare.
So why not consider a career in County Kildare? With its thriving economy, diverse industries, and high quality of life, it's an ideal location to build your career and enjoy a fulfilling life. Start your job search today and discover all that County Kildare has to offer!