The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Galway
Galway, located on the west coast of Ireland, is a thriving city with a rich cultural heritage and a dynamic business community. For those looking for job opportunities and career growth, Galway is the perfect place to settle down. With its diverse range of industries, including engineering, manufacturing, technology and finance, Galway offers a wealth of employment opportunities. Whether you're just starting out or looking to take your career to the next level, there are plenty of options to suit your needs.
But Galway isn't just about work. This vibrant city boasts a fantastic social scene, with an eclectic mix of restaurants, bars, and cultural attractions to enjoy. Plus, with its stunning natural beauty and proximity to the Atlantic coast, Galway is the perfect place to explore the great outdoors. From its lively music scene to its welcoming community and affordable housing options, Galway has something to offer everyone.
So, if you're looking for a great place to live and work, look no further than Galway - you won't be disappointed.