The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Dublin
As the capital city of Ireland, Dublin has a lot to offer in terms of culture, history, entertainment, and employment opportunities. We partner with a variety of employers in Dublin’s city centre and greater Dublin, from independent start-ups to globally renowned organisations. The city is home to a vast array of multinational corporations, across multiple sectors, which provide employment opportunities for a diverse range of professions. Dublin City has a well-developed transportation network, including buses, trams (LUAS), trains and Dublin Bikes, which allows for travel around the city and its surrounding suburbs.
In general, salaries for jobs in Dublin City Centre tend to be higher than the national average due to the concentration of multinational corporations and high-tech companies in Dublin.
Whether it’s a vibrant city lifestyle, a beautiful coastline or a multicultural society you’re interested in, Dublin has it all. Dublin offers opportunities for everyone from students and graduates to experienced and senior jobseekers. It has an energetic and welcoming vibe and is home to people from all over the world.
If you're looking to pursue a career in Dublin City, explore our current jobs.
