The role of Customer Service
A career in Customer Service is always thought to be a rewarding one. Whether they are called a Customer Service Agent, a Customer Service Representative or a Customer Service Advisor, their role is always to help people. Customer service agents are often responsible for assisting customers with their queries, concerns, and complaints. This role allows Customer Service Agents to make a positive difference in people's lives by resolving their issues and providing solutions to their problems. Customer service agents handle a variety of tasks, such as answering phone calls, responding to emails, and sometimes chatting with customers online. This variety of responsibilities means the job is always interesting, and every day is different.
Typical customer service skills, such as communication, problem-solving, and time management, are known as transferable skills and are often sought after in other roles. These skills make Customer Service Agents a valuable asset to any organisation.
Sometimes a Customer Service Agent is called or works alongside a Customer Service Rep or Representative, Customer Service Advisor, Customer Service Manager, Customer Service Coordinator or Customer Care Specialist, Customer Care Agent, Customer Support Agent or Call Centre Representative. Depending on the industry, each job will have varying tasks and responsibilities.
Ireland’s long heritage in call centres, its position as a global technology hub, and its highly supportive customer experience ecosystem place it at the leading edge of the rapidly transforming business process outsourcing (BPO) and global business services sector. Here, the opportunities for multilingual candidates are endless - from customer support, technical support, insurance claim handling, pre-sales and sales functions to social media monitoring.
If you're interested in pursuing a career in customer service, explore our current job opportunities in Customer Service.
Living and Working in Cork
Cork, located on the southern coast of Ireland, is a bustling city with a thriving business community and a rich cultural heritage. For those seeking to grow their careers and settle down in a vibrant city, Cork is the perfect place. With a diverse range of industries, including pharmaceutical, technology and finance, Cork offers plenty of job opportunities for those looking to advance their careers. The city is also home to several universities and research centres, making it a hub of innovation and creativity. Cork is also known for its lively social scene, with plenty of restaurants, cafes, and pubs to explore.
Cork is also home to some of the most scenic locations in Ireland, including the famous Wild Atlantic Way and the picturesque towns of Clonakilty and Kinsale. With affordable housing options, excellent schools, and a friendly and welcoming community, Cork is a great place to start a career and build a bright future.
So, if you're looking for a vibrant city with plenty of career opportunities and a fantastic quality of life, Cork is the place to be.
