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How do I cope with the gaps left by staff going sick at short notice in my small team?

How do I cope with the gaps left by staff going sick at short notice in my small team? Question: I manage a small team in an accountancy firm. As you can imagine, this is a busy time of the year for us, but it is the time when people end up going off sick, with flu and other illnesses. It can be devastating to a small team, especially when someone phones in sick in the morning. Can you give me advice on getting cover at short notice and on how to plan for this in the future? Answer: Absence can be disruptive at work, particularly when a team is already stretched. It is important to consider both the solutions and the underlying causes in the short, medium and long term, from a tactical and strategic perspective. Analyse the data While it comes naturally to you to analyse data in your day-to-day role, perhaps you have not done the same regarding this issue. Based on the attendance data for last year, it may be possible to identify days when absences are most likely. For example, is there an increased level of absence on certain days of the week, or following particularly busy periods? Having access to this information may allow you to take a more strategic approach to your contingency worker solutions. Improve reporting At a tactical level, it may be useful to review the process by which employees notify you of an absence. The sooner you are aware of an issue, the better equipped you are to deal with the gap. Requesting employees to contact HR or their manager prior to the commencement of the working day is unlikely to have a negative impact upon the ill...
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Preparing Your Team to Cope While You Take Extended Paternity Leave

Preparing Your Team to Cope While You Take Extended Paternity Leave Question: I am a senior manager at an engineering firm heading a team of six. My wife is due to give birth to our first baby and I want to take time off when the baby comes. However, I’m worried about missing too much time at work and not being around to support my junior team members. How can I prepare them to work efficiently and confidently while I take extended paternity leave? Answer: Firstly, congratulations on the impending arrival of the new addition to your family – an exciting time for you. You do need to be able to have confidence that your team will continue to work effectively while you are away. Employees need guidance but also need to be empowered to make the decisions necessary to be productive, and carry out their duties, when their manager is not present. This is what you need to work on now. Managers will say they want to empower their employees, but few actually do. This can be the result of a lack of trust on behalf of the manager who may think that the employees will not perform equally as well when they are not there or fear that employees will become too independent. Some managers fear that if they let the power go, then they may not be required any longer. On the other hand, many employees are afraid to take on added responsibility and be held accountable for their decisions. Empowering employees requires a great deal of trust by a manager – they must be willing to hand over the decision-making process, and elements of a task or...
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