We have an opening for a Complaint Intake Specialist with a leading Global Medical Device company based in Athlone. The successful candidate will work as part of the Complaint Intake & Reporting team to accurately document customer-reported product complaints.
Job Responsibilities:
Receive, review, and accurately document and process product complaints in line with regulatory and internal requirements
Uses excellent communication skills when contacting the customer to follow up on complaints to gather additional information regarding the complaint process
Support the sales team with complaint-related customer communications.
Assign tasks in the complaint management system to ensure internal and reporting requirements are fulfilled.
Support Adverse Event Reporting Regulatory Requirements.
Under limited supervision draft responses to customers: Both acknowledgement and final letters
Monitor/triage customer complaints and provide immediate escalation as required.
Support Customer Service in the issuance of credits and replacements
Support other activities in the post-market surveillance system as it develops including audits
Work to meet team KPI’s Department Metrics and over QA/RA goals and objectives
Support improvement projects in the complaint intake and reporting function
Support wider QMS and risk management activity as required.
Job Requirements:
Science/Engineering degree or relevant qualification.
Minimum 1 Year Experience within a complaints environment.
Excellent Communication Skills and Strong Attention to Detail.
Extensive capability in Microsoft Office.
Whats on offer?
Competitive Package
Hybrid Working
If you would like more information on this role you can contact Paul Dunican
paul.dunican@collinsmcnicholas.ie
(090) 641 702