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How do I improve the atmosphere at a branch in my new role as regional manager?

How do I improve the atmosphere at a branch in my new role as regional manager? Q: About two months ago I took a new job as a regional manager at a bookmaking chain. However, it’s clear that previous management has left a sour taste with one branch in particular. The atmosphere seems a bit hostile as a result, and I am struggling to come up with ideas as to how to fix this. Have you any advice on what I should do to make a happier workplace without neglecting my other branches? A: As we move towards zero unemployment, employers need to continuously look at what they are doing to attract and retain staff. It is widely agreed that the success of a business is not solely due to the capabilities of its leader, but the strength of the overall team and their ability to work towards a common goal. It appears that in one of your branches, the team members have lost direction and – in turn – focus. These two factors can lead to a hostile environment and it is extremely important to sort this as soon as possible. As you are new to the role, your understanding of the organisation and historical management may be limited, so it is important to get feedback from the people on the ground. How you do this is key as if approached incorrectly you could end up with staff just paying lip service and not actually telling you the truth. Some of the key steps you can take to develop engagement in your hostile branch as well as across the other branches are: 1 Root and branch: Do not focus solely on the branch with the issues, but...
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