Collins McNicholas

The Wedding Events Co-ordinator must demonstrate high engagement levels & provide consistently high levels of customer service, in accordance with the company.  The Events Co-ordinator has a responsibility to ensure that we communicate and deliver the most complete and organized Sales approach and customer service experience from the enquiry stage through to contracting and event completion.



  • Utilise all Events administration standards as per current Minimum Standards such as a 24-hour response time to enquiries and correspondence and maintain system for active follow-up.
  • Utilise Opera input/booking procedures as per current Standards. Maintain timely tracking and follow-up of all bookings. Ensure definite bookings are regularly followed up to secure accurate numbers as far in advance as possible but no later than 5 days prior to arrival. Ensure regular updates on specific bookings within the timeframe are provided in order to assist Revenue Manager & Senior Sales Manager in accurate forecasting.
  • Practice Yield Management of inventories in accordance with Budget guidelines & Promotional / Periodical Offers.
  • Effectively & positively manage changes in operation, policy and procedures with all contacts.
  • Understand and effectively manage cultural needs and expectations of groups utilising facilities.
  • Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
  • Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines, working in accordance with budget guidelines and ensuring numbers and pricing guidelines are adhered to at all times.
  • Analyse internal or external reports and apply to Department operations as appropriate.
  • Project a pleasant positive and professional image to all contacts at all times.
  • Participate / attend when required at the Management Meetings, Sales Meetings, BEO’s etc.
  • Attend scheduled events briefings providing accurate updates on details of bookings and enquiries, in accordance with requirements.
  • Highlight enquiries which require General Manager / Hotel Manager / Director of Sales / Director of Marketing and Senior Sales Manager assistance towards conversion.
  • Communicate daily to your Manager, Food & Beverage Managers, Front Office Managers on any critical issues and activities of Events particularly any variances to Forecast anticipated.
  • Build network in organisations that may directly or indirectly impact our business as appropriate.
  • Research market trends and generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set.
  • Obtain a full knowledge of competitor products in order that identification can be made when quoting to customers in order to understand market place.


 Qualifications & Experience:

  • Relevant Experience in the hospitality or relevant industry for example event management/marketing.
  • 3rd Level Degree in a Business Discipline.
  • Significant experience with Opera or equivalent.
  • Word-processing skills, preferably with Microsoft Word, Excel, PowerPoint.

For a confidential discussion and more information on the role, please contact Lia on 021 4911060 or email

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