Manages business performance for a specific value stream, in conjunction with a cross functional support team. This involves developing capacity plans / capacity analysis, managing and working to financial budgets, and setting Business Unit Goals that supports the Business Strategy. Partners with Finance, HR, Quality and Planning to optimize business unit performance. The successful candidate must be a demonstrated team player and people manager.
Important aspects of the role will include providing development and growth opportunities for reports, supporting employee engagement initiatives, driving and supporting continuous improvement programs, and implementation of other business improvement programs as required.
Additional areas of responsibility include NPI support for new projects, supporting quality goals and initiatives, and promoting customer satisfaction through service and delivery KPI’s, with a strong focus on creating exceptional customer experience at every opportunity.
The position will also be required to delegate for the Business Unit Manager as required, and act as first point of contact for business decisions, problem escalation, etc, if necessary.
Typically a degree holder in engineering or science or alternatively demonstrated supervisory skills.
The successful candidate will:
- Service – Meet customer expectations through supplying product on time, understanding customer needs and creating opportunities for Exceptional Customer Experience (ECE) where possible.
- Health and Safety focus in line with plant objectives to ensure initiatives are successful and agreed targets are achieved. This includes accident reduction and 5S+1 program success.
- Focus on Quality through complaint reduction, driving improvement in cGMP and ensuring that the business is Audit ready at all times.
- CI focus to drive and implement TEOA to achieve goals for efficiency, unit cost and quality. Delivering to the corporate STAR rating.
- Support and Lead staff selection, performance management and employee reviews, development and succession planning to ensure that a level of consistency is achieved and maintained in these areas.
- Successful management of business area and KPI’s to meet output, efficiency and cost goals. To include reporting and analysis of weekly / monthly performance. Escalation of issues as necessary to ensure timely resolution.
- Other key business responsibilities as needed.
- 5 + years relevant experience in a business / manufacturing environment with people management responsibility.
- A degree level qualification (or equivalent experience).
- Proven ability to lead and motivate individuals and teams.
- Ability to communicate at all levels of the organisation, with excellent interpersonal and negotiation skills.
- Proven decision making ability and a demonstrated willingness to accept responsibility.
- Knowledge and experience of Lean Manufacturing, Continuous Improvement, Project Management or NPI is a requirement.
- Driver of organizational change and support for business decisions and initiatives will be an important responsibility of the role.
- Other Responsibilities as assigned.
Operations Managers are responsible for the day-to-day operations and short/long-term planning for the groups they manage. They manage manufacturing, production control, engineering, inventory control, EH&S, shipping/receiving, etc. focusing on the development of technologies and continuous improvement and translating customer requirements into state-of-the-art manufacturing strategies and processes.
Responsibilities & Qualifications
- Building Effective Teams
- Managing and Measuring Work
- Motivating Others
- Values: Integrity, Accountability,Teamwork, Innovation
- SET : Strategy, Execution, Talent (for managers)