Customer Service & Languages JobsTraining Specialist – Technology & Product

  • GJ50455
  • Permanent
  • Galway, Galway City

Collins McNicholas

Training Specialist – Technology and Product with 5 years’ experience within the medical device industry training on products and complaint handling processes and tools.  Long term contract. Galway city. 

The Training Specialist (Technology and Product) will be responsible for creating and delivering training on products, Complaint Handling processes and tools and other knowledge areas, as required, to the Technical Services teams and other personnel engaged in the complaint handling process.

Responsibilities:

  • Identify individual and group training needs across the Technical Services network in conjunction with team leads/managers
  • Develop and maintain training offerings to ensure that necessary skillset is maintained within Technical Services teams.
  • Deliver training on products and the underlying technology to facilitate effective troubleshooting
  • Deliver training on complaint handling processes to maximise customer satisfaction while maintaining regulatory compliance.
  • Interface with Business Analyst and IT to prepare and deliver training on complaint handling applications
  • Monitor effectiveness of training on an ongoing basis and identify opportunities for continuous improvement.
  • Scan the environment for new developments in technical customer service and evaluate suitability for inclusion in Technical Services training offerings.
  • Establish and monitor the necessary KPI’s to ensure that Technical Services group maintains compliance to Divisional trending metrics
  • Reviews and analyses data set trends with the technical service team leads/managers. Considering the data set trends provides direction in terms of setting training priorities and for process enhancement. Leads investigations of the negative trends and implementation of actions

Requirements:

Third level qualification in medical/science/engineering discipline with5 years’ experience in the following;

  1. Training experience within the medical device industry and/or a clinical setting.
  2. Demonstrated success in managing training deployment using Multimodel Learning Strategies.
  3. Strong record of developing and implementing procedures within a compliance framework.

Self-starter who possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations with shifting priorities.

Effective communicator, both articulate & verbally presentable. Communicate technical knowledge to colleagues as necessary.

Strong record of developing and implementing procedures within a compliance framework.

International travel expectation 30% 

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091706712

First Name

Surname

Your Email (required)

Your mobile (required)

Where did you first find out about this job?

Comment / Cover Letter

Upload CV

In order to provide you with our services, we need to process certain personal information about you. We will only use your personal information to deliver the job-seeking or related services you have requested.

We seek your consent to store your data and provide you with the best possible service. If you have any questions regarding our legal obligations to you or your rights under the GDPR please refer to our privacy statement which clearly outlines all of your rights.

Related Articles

Beginner’s Guide: 5 Top Tips to Writing The Perfect CV

CV tips
Writing your first CV or updating it for the first time in a long time can be a daunting task. The below CV tips are some fundamental guidelines to help you when you are writing up your CV and are not sure what to add. It’s important to have a CV that tells the story […]
Read More

5 Brilliant Benefits of Temping!

Benefits of Temping
  Accepting temporary contracts can be an excellent way of earning an income. Whether you are on holidays from college or ‘in between jobs’, there are plenty of benefits to temping:   CV Regardless of how long a contract is, all jobs bring new and fresh experiences to your CV. Temping is a great way to […]
Read More
  • Find a job
  • Apply
  • Get a job