Sales & Marketing JobsTelesales Agent

  • CJ50972
  • Permanent
  • Cork

Collins McNicholas

Great opportunity to join a growing telesales agent team in Cork, with uncapped commission. If you are a customer-focused person and have the drive to hit targets for competitive commission rewards then this could be for you.

Role Responsibilities:

  • Provide top-class customer service to each customer you speak with by living the core values of the client. Be helpful, understanding and simplify all customer interactions.
  • Achieve sales targets on a monthly basis
  • Facilitate sales of all products and services according to the client’s needs
  • Project a professional and customer-focused impression of the company
  • Identify and maximise opportunities to cross-sell additional products and services to existing customers.
  • Handle objections effectively and professionally
  • Become empowered to make decisions and improve standards
  • Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
  • Ensure that feedback is relayed to Supervisor should any of the standards or procedures require change due to system or business requirements
  • Ability to develop opportunities and move them to a successful closed sales opportunity
  • Pipeline development and active management of prospects
  • Daily activity success against company key performance indicators
  • Meet the agreed standard levels of quality
  • Ensure a premium level of client satisfaction in one phone call – one-call resolution.

Role Requirements:

  • A passion for sales and a positive, driven attitude
  • Fluency in English
  • Ideally a minimum of 1 years’ sales (preferably telesales experience in a call centre environment)
  • Customer-facing experience is required
  • Excellent work ethic and confident phone manner essential
  • Good PC Skills

For a confidential discussion and more information on the role, please contact Lauren McCarthy.

lauren.mccarthy@collinsmcnicholas.ie

021-4911064

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