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Collins McNicholas


Field Service Engineer




The Role:

Work for an award-winning Irish IT and Telco Managed Service company in Cork. Manage a portfolio of clients and see to their IT Infrastructure needs both proactively and reactively.



  • Manage a portfolio of client sites, and have ownership over those accounts.
  • Carry out project work on customer sites
  • Windows server installs & migration
  • Hyper – V Farms
  • Clustered Environments
  • Azure
  • Hosted Server Infrastructure
  • Active Directory installations
  • Microsoft Exchange installations
  • Office 365
  • New pc setups and migrations
  • Provide support to customers on any software or hardware issues that they may have. This support may be carried out onsite or remotely as appropriate and may include:
  • Firewall and router technology support
  • Windows mobile and handheld devices
  • Provide second level escalation support to the service desk/field service team
  • Advise customers on their current and/or new technologies and give recommendations where possible


Skills, Experience and Qualifications:

  • Network Engineering experience performing planning, design, installation, support and optimisation.
  • Working knowledge of networking in the following areas: Wireless, Network Policy Management, Firewalls, IPS, AAA and route/switch.
  • IP Addressing
  • Knowledge in deploying, operating, and maintaining various network systems.
  • Knowledge of network design.
  • Knowledge of security certificate management and deployment.
  • Working knowledge in managing intrusion prevention/detection systems.
  • Working knowledge with vulnerability scans and assessments.
  • Knowledge of authentication and authorization systems and protocols.
  • Strong TCP/IP network administration skills.
  • Experience in managing Virtual Private Networks.
  • Experience in managing Firewalls.
  • Solid knowledge of Windows networking and security. Windows/UNIX and Active Directory integration experience is a big plus.
  • Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation.
  • Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service.
  • Professional demeanour and strong work ethic.


For a confidential discussion and more information on the role, please contact Aideen on 021 491 1061 or email

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