Technical Support Manager

  • Reference: GY46560
  • Job Type: Permanent
  • Location: Galway
  • Category: Quidel

Role Overview

You will head up a team of Technical Support Specialists responsible for all tactical and strategic aspects of technical support matters for the firm’s clients. Key elements of this technical customer service remit will be: Managing & Monitoring the customer complaint systems; training & developing the technical support team; technical support systems audit & upgrade

 

Required Skills and Experience

  • 6+ years, (at least 3 of which must have been in a people management capacity) in a similar role with medical testing kits/devices, (ideally triage testing devices/kits), in an equivalent enterprise level firm.
  • 3rd level qualification in the life sciences from a well-regarded 3rd level institution.
  • Outstanding communication, presentation, stakeholder engagement and leadership skills.
  • Focused, highly organized and detail focused.
  • Customer service orientated, and team orientated to a very high level. Proven to be so in previous roles.

For a confidential discussion and more information on the role, please contact Eoghan Curtin by email at eoghan.curtin@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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Eoghan Curtin

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  • Eoghan Curtin
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