Collins McNicholas

The Technical Support Analyst – Tier 2: German position is a dynamic role involving liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. Our client can offer a promising career with opportunities to progress within their company.

 

You must be a fluent German speaker. The typical candidate shall have a technical qualification in Computer Engineering/Computer Science/Electronics/IT. The ideal candidate will be enthusiastic, hard-working, and committed to solving customer issues promptly and professionally. The candidate will be able to work well in a team environment and communicate well with customers and colleagues.

 

Job Responsibilities

  • Develop and maintain a complete understanding of our products and ongoing releases
  • Customer liaison via phone, email or remote control
  • Technical fault analysis & troubleshooting
  • Answer calls and e-mails in line with team KPIs
  • Keep customers (external and internal) informed of the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Respond quickly to urgent issues, escalating to product development team where required
  • Provide training / create documentation as needed

 

Required Skills

  • Native German speaker
  • Understanding of PC networking hardware/software concepts
  • Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
  • Familiarity with SQL / MS SQL server and databases
  • Ability to perform root cause analysis and replicate and test problems in multiple environments
  • Excellent verbal and written communication skills
  • Excellent team Player
  • Fluent English essential – other European languages an advantage

 

Desired skills

  • Familiarity with Citrix platform
  • Experience with customer facing support
  • Experience in the trucking industry

 

Education

Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics Engineering

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