Technical Support Engineer

  • Reference: 46385
  • Job Type: Permanent
  • Location: Westmeath
  • Category: Information Technology

Our Technical Support Engineers are the first line of contact for clients needing assistance, and receive a wide variety of requests (technical and non-technical). 

Technical Skills required:

  • Manage overall sales process and development for allocated region.
  • Understanding of the principles and process of troubleshooting 
  • Diligence when logging work completed and customer activity in ticketing database (Zendesk) 
  • Advanced competency regarding Microsoft Windows XP – 10, Mac OSX, web browsers, Adobe Flash, network configuration, and antivirus/personal firewall software 
  • Experience with SaaS and cloud-based products a plus 
  • Experience with healthcare industry or products a plus 
  • Strong understanding of networking principles (TCP, DNS, DHCP, etc.) and networking hardware configuration; knowledge of VPN setup a plus

Experience & Capabilities:

  • A strong focus on customer service with at least 1-2 years of helpdesk experience 
  • Ability to communicate clearly, calmly and in an articulate manner over the phone
  • Excellent written communication skills; including above average grammar and spelling ability 
  • Must be comfortable working independently 
  • Willingness to participate in additional projects as necessary
  • A pleasant demeanor and patient attitude 

For further information on this position please send your CV forward for the attention of Gillian or call Gillian on 0906478104

 


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Gillian Nicholson

Contact Consultant

  • Gillian Nicholson
  • Principal Recruitment Consultant - IT Division
  • 091 706714
  • Connect with Gillian

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