Collins McNicholas

Technical Support Engineer

Permanent Cork 


The Role: 

We are currently looking for Technical Support Engineers who are interested in joining a leading Cyber Security provider, and an award-winning support team. You will join a company who offer fantastic training, growth and progression opportunities.



  • Support customers over various mediums such as phone, email, screen-sharing and the customer portal
  • Enable customers to overcome challenges they experience while deploying and/or managing solution
  • Document, escalate and advocate for issues the customer experience while using the solution
  • Help produce internal and external knowledgebase articles
  • Work closely with other departments as needed to address customer concerns
  • This position involves evening and some weekend hours


Skills, Experience and Qualifications: 

  • Linux command line skills for troubleshooting using; less, grep, htop, traceroute, ping, dig, tcpdump, etc…
  • Windows experience and troubleshooting skills such as reading and interpreting Windows event logs
  • Experience with virtual machines in platforms such as Hyper-V and ESX/ESXi
  • Knowledge of TCP/IP, DNS, Routing/Switching, Firewalls, Proxies, Port and Network Address Translation
  • Some exposure to vulnerability testing, intrusion detection and SIEM concepts.

For a confidential discussion and more information on the role, please contact Aideen on 021 4911061 or email

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