Technical Services Specialists

  • Reference: GJ47025 f
  • Job Type: Permanent
  • Location: Clare, Galway City, Mayo
  • Category: Quidel

Technical Services Specialists (Medical Diagnostics) required for new exciting start up in Galway city.   Shared Services Centre.


  • Provides technical support to medical professionals, sales representatives and laypersons primarily via the telephone. 
  • Demonstrates medical knowledge and communication skills while providing excellent customer service to facilitate resolution of customer problems. 
  • Works closely with Sales, Marketing, Customer Service, QA, QC, Research and Development to address customer concerns, determine corrective action and customer follow-up.
  • Respond to technical support inquiries and complaints, and troubleshoot as needed. Data entry of all inquiries, complaints, orders and follow-up with customers and sales representatives.
  • Support Sales, Marketing, Customer Service and International office Staff with product issues and customer conflicts.
  • Responsible for initiating and coordinating Return Goods Authorizations (RGAs) for serialized items related to complaints.
  • Assist with managing and maintaining the instrument tracking module in our ERP system


  • B.S./B.A. in Life Sciences, or equivalent experience, plus 2-5 years related experience.
  • Strong technical skills regarding principles of product technology and disease processes as they relate to our products.
  • Strong communication (speaking and listening) and interpersonal skills.
  • Strong telephone skills / phone manner.
  • Strong organizational/time management skills.


For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email


For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen