Technical Services Specialists – German

  • Reference: GJ47025 h
  • Job Type: Permanent
  • Location: Clare, Galway City, Mayo
  • Category: Quidel

Technical Services Specialists (Medical Diagnostics) required for new exciting start up in Galway city.  Fluent German is essential.  Shared Services Centre.

Responsibilities:

  • Provides technical support to medical professionals, sales representatives and laypersons primarily via the telephone. 
  • Demonstrates medical knowledge and communication skills while providing excellent customer service to facilitate resolution of customer problems. 
  • Works closely with Sales, Marketing, Customer Service, QA, QC, Research and Development to address customer concerns, determine corrective action and customer follow-up.
  • Respond to technical support inquiries and complaints, and troubleshoot as needed. Data entry of all inquiries, complaints, orders and follow-up with customers and sales representatives.
  • Support Sales, Marketing, Customer Service and International office Staff with product issues and customer conflicts.
  • Responsible for initiating and coordinating Return Goods Authorizations (RGAs) for serialized items related to complaints.
  • Assist with managing and maintaining the instrument tracking module in our ERP system

Requirements:

  • B.S./B.A. in Life Sciences, or equivalent experience, plus 2-5 years related experience.
  • Strong technical skills regarding principles of product technology and disease processes as they relate to our products.
  • Strong communication (speaking and listening) and interpersonal skills.
  • Strong telephone skills / phone manner.
  • Strong organizational/time management skills.

 

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

 

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie


Firstname (required)

Surname (required)

Your Email (required)

Your phone

Upload CV (required)

Security Code captcha

Comment

Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen