Technical Service Delivery Analyst

  • Reference: 46209
  • Job Type: Permanent
  • Location: Offaly
  • Category: Information Technology

Role:

You will be working as part of our Global technology team but will be based onsite in Tullamore.You will be the main technical point of contact for Ireland providing second and third level IT support to the business.

Responsibilities:

  • Provide technical expertise and assistance to our end- users as required.
  • Identify and interpret end- user requirements, action and implement IS interventions which support business delivery and align withour global team operations.
  • Suggest and contribute to ways of improving existing tasks, procedures, processes and solutions using current technology.
  • Proactively share knowledge with other team members, updating existing and / or documenting new procedures as necessary.
  • Participate in IS projects where applicable and when resources are available.
  • Provide 2nd & 3rd level telephone, remote or desk support, resolving all calls within Service Level Targets.

Core Competencies:

Relating and Networking

Establishes good relationships with customers and staff

Builds wide and effective networks of contacts inside and outside the organisation

Applying Expertise and Technology

Applies specialist and detailed technical expertise

Develops job knowledge and expertise through continual professional development

Shares expertise and knowledge with others

Uses technology to achieve work objectives

Delivering Results & Meeting Customer Expectations

Focuses on customer needs and satisfaction

Sets high standards for quality and quantity

Monitors and maintains quality and productivity

Skills and Qualifications:

Essential:

  • Demonstrable knowledge of Microsoft Operating System Technologies, including but not limited to Windows Server, Microsoft Windows Operating System
  • Understanding of a Citrix XenApp Environment and Device Client Management tools
  • Able to support a Microsoft Active Directory/Exchange/MSOffice environment
  • Knowledge of Cisco Collaboration tools and Video Conferencing technologies

Desirable:

  •  MCP or MCSE or Mac qualified
  •  Knowledge of Networking Technologies
  •  Exposure to mobile technology and support
  •  Knowledge of Mac; OS, network capabilities and estate management
  •  Exposure to ITIL Frameworks

For further information please contact Gillian Nicholson, please send your CV for the attention of Gillian to gillian.nicholson@collinsmcnicholas.ie


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Gillian Nicholson

Contact Consultant

  • Gillian Nicholson
  • Principal Recruitment Consultant - IT Division
  • 091 706714
  • Connect with Gillian

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