Collins McNicholas

Technical Advisor

Department: Technical

Reports to: Building Physics Manager

Our client are looking for someone to join their company and grow with them. They have a progression plan in place for the Technical Advisor to move into management postion. Excellent opportunity for someone looking for a company to develop in.

Key Accountabilities

  • Handling of Technical Sales to internal and external customers, including active

promotion of full product ranges, by telephone, e-mail, fax and post, on a daily basis.

  • Support sales & specification teams (work with specifiers, merchants,

builders and representative bodies on all matters relating to building systems. 

  • Maintaining a record of all-Technical Sales enquiries and replies.
  • Preparation of monthly reports on enquiry key performance indicators.
  • Preparation of weekly report to Building Physics Manager regarding trends, commercial

           issues arising/continuing.

  • Receiving and sorting Project Information details and distributing same to the Area

           Sales Representatives on a weekly basis or more frequently where required.

  • Meeting & advising customers who, on occasion, visit GIL’s Offices
  • Attending and maintaining records from Pre-design / Site meetings.
  • Representatives, to assist in the formation of design solution work, for specific projects, & to assist in the formulation of design solution work as necessary.
  • Preparing PowerPoint presentations and attending presentations to Specifying Bodies and Merchant customers, as necessary.
  • Utilising industry tools, BIM, Cad, U-value calculator, Thermal modelling and Hygrothermal analysis software to generate project relevant information for specifiers and customers.
  • Maintaining & sharing a detailed ‘library’ of such technical information and literature (including competitors details)
  • Participating in working groups within the company, relating to Sales /Marketing issues, as required.
  • Provide technical support for marketing department in new or review of existing literature and assessment of competitor products.
  • Be fully familiar with the Companies’ product range and distribution channels etc.
  • Preparing and providing/presenting training to internal and external customers.
  • The distribution of Technical data to relevant colleagues within GIL
  • Maintaining & managing stocks of product samples
  • Develop and maintain a working knowledge of Safety, Building Regulations & other directives, regulations and standards which apply to the business.
  • Undertake internal and external training as provided to maintain own compliance with international, Group standards and legal regulations.
  • Log and action maintenance requests for Kilcarbery offices.
  • Any other duties appropriate to the position as may be assigned from time to time
  • Maintain a high standard of customer service :
  • Apply a consistent process to enquiries but retain a personal touch.
  • Answer queries and provide support promptly and courteously
  • Communicate issues to manager prior to further escalation of problems.
  • Seek to ensure that the customer (internal and external) experience/interaction is positive and that actions are agreed and followed through in a timely manner. (Don’t promise what we cannot deliver).
  • Ensure that customer’s expectations are managed.
  • Develop and maintain own technical understanding:
  • Undertake internal training on products, systems, safety, environmental characteristics, building science and use of software tools (required in the technical department).
  • Accompany sales and specification representatives to customer sites and experience how best to meet the customer’s requirements.
  • Prepare and feedback lessons learned to company on work carried out or training received.

 

Communication and Working Relationship

Internal environment: A team player able to negotiate support and work closely with colleagues across all functions.  An ability to communicate the spoken and written message with clarity across a broad technical and commercial audience.

 

External environment: Good communicator at all levels from construction site to boardroom.  Ability to demonstrate and project an intuitiveness and intimacy with the commercial sector, Normative authorities, Building Industry partners, Customers.

 

Client’s Values

  • They act with Safety and Environment in mind
  • Continuously improve
  • Customer Focus is central to approach
  • Differentiate through Quality and Innovation
  • They have respect for others – as individuals and as employees
  • Our approach is based around team work, loyalty & integrity
  • They demonstrate accountability for our actions
  • Our business progress is achieved through our people
  • They care about the Environment

Essential Qualifications

  • Relevant construction qualification: Construction Management, Civil Engineering, Architectural Technology.
  • Strong ICT skills – Microsoft Office.
  • Auto CAD.
  • Revit.

Minimum Work Experience

  • 2 – 5 years technical support experience in business to business (b2b) sector.
  • Data analysis skills
  • Enthusiastic – hands-on attitude needed.

 

If interested, please give Blaithin O’Shea a call on 01 66 200 88 or email blaithin.oshea@collinsmcnicholas.ie

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