Collins McNicholas

Medical Customer Support Specialist with one year’s experience in a regulated environment.   Must be fluent in French and English.   Galway City

Responsibilities:

  • Provide first level support in resolving customer complaints and improving customers experience
  • Central source for data regarding product performance that then is used by Marketing, Manufacturing, etc… 
  • Resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements
  • Continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints 
  • Develop and maintain areas of expertise in product specialism’s required for role.

Requirements:

  • Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints.
  • Ideally the individual would have scientific qualification with minimum 1 year experience.
  • Fluency in Spanish and Italian is essential. Must be fluent in English.
  •  Experience in Trouble shooting/Technical query handling essential.
  •  Communicate technical knowledge to both customers and colleagues as necessary.
  •  Flexibility to react to the changing business goals.  
  • Strong IT experience i.e. SAP,  CRM package, SFDC etc.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

 

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