Technical Medical Associate German, Dutch or Czech

Medical Devices
Medical Devices
Galway
Fixed Term Contract
16985
Galway
Fixed Term Contract
16985

Technical Medical Associate required with one year plus experience in a medical/clinical/scientific environment. Fluency in either German, Dutch or Czech. Galway based.

Responsibilities:

  • Receive inbound Customer calls and email communications and address in a professional and friendly manner.
  • Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
  • Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
  • Communication of complaint investigation conclusions to customers through written reports and phone conversations.
  • Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.


Requirements

  • Preferred but not essential qualification: 3rd Level Certificate/Diploma in relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.
  • Minimum of 1-year experience in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
  • Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Demonstrates an understanding of the requirements of Technical writing.
  • Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
  • Fluency in German, Dutch or Czech with fluent English.
  • Strong written and verbal communication skills


For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 70671

Apply For This Job

Your Consultant
Noeleen Stewart
Principal Recruitment Consultant