Construction JobsTechnical Advisor

  • D50130
  • Dublin West

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Collins McNicholas

Responsibilities:

• Handling of Technical Sales to internal and external customers, including the active

promotion of full product ranges, by telephone, e-mail, fax and post, on a daily basis.

• Support Gyproc/Isover sales & specification teams (work with specifiers, merchants,

builders and representative bodies on all matters relating to building systems.

• Maintaining a record of all-Technical Sales enquiries and replies.

• Preparation of monthly reports on enquiry key performance indicators.

• Preparation of a weekly report to Building Physics Manager regarding trends, commercial issues arising/continuing.

• Receiving and sorting Project Information details and distributing same to the Area

• Meeting & advising customers who, on occasion, visit GIL’s Offices

• Attending and maintaining records from Pre-design / Site meetings.

• Representatives, to assist in the formation of design solution work, for specific projects, & to assist in the formulation of design solution work as necessary.

• Preparing PowerPoint presentations and attending presentations to Specifying Bodies and Merchant customers, as necessary.

• Utilising industry tools, BIM, Cad, U-value calculator, Thermal modelling and Hygrothermal analysis software to generate project relevant information for specifiers and customers.

• Maintaining & sharing a detailed ‘library’ of such technical information and literature (including competitors details)

• Participating in working groups within the company, relating to Sales /Marketing issues, as required.

• Provide technical support for the marketing department in new or review of existing literature and assessment of competitor products.

•  Be fully familiar with the Companies’ product range and distribution channels etc.

• Preparing and providing/presenting training to internal and external customers.

• The distribution of Technical data to relevant colleagues within GIL

• Maintaining & managing stocks of product samples

• Develop and maintain a working knowledge of Safety, Building Regulations & other directives, regulations and standards which apply to the business.

• Undertake internal and external training as provided to maintain own compliance with international, Group standards and legal regulations.

• Log and action maintenance requests for Kilcarbery offices.

• Any other duties appropriate to the position as may be assigned from time to time

• Maintain a high standard of customer service :

• Apply a consistent process to enquiries but retain a personal touch.

• Answer queries and provides support promptly and courteously

• Communicate issues to manager prior to further escalation of problems.

• Seek to ensure that the customer (internal and external) experience/interaction is positive and that actions are agreed and followed through in a timely manner. (Don’t promise what we cannot deliver).

• Ensure that customer’s expectations are managed.

• Develop and maintain own technical understanding:

• Undertake internal training on products, systems, safety, environmental characteristics, building science and use of software tools (required in the technical department).

• Accompany sales and specification representatives to customer sites and experience how best to meet the customer’s requirements.

• Prepare and feedback lessons learned to the company on work carried out or training received.

Requirements:

  • Relevant construction qualification
  • Strong ICT skills (particularly Microsoft Office)
  • AutoCAD
  • Minimum 2 years of technical support experience in business to business (b2b) sector.
  • Good data analysis skills, enthusiastic and hands-on attitude.
  • Ability to read drawings
  • Excellent customer service
  • Ability to prioritise
  • Cross-functional relationship building

If interested please call Francesca Pasetto on 01 66 200 88 or email francesca.pasetto@collinsmcnicholas.ie

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