Collins McNicholas

System Administrator




Role Responsibilities:

  • Second line support for 500+ users supporting telephony, networks and server environments
  • LAN and WAN troubleshooting, escalation to third party support teams, management of issues to resolution.
  • Troubleshooting across a variety of Windows 2012 and 2016 & Linux platforms
  • Rotating on-call for off hours support
  • Work independently and with vendors to resolve issues related to installation, maintenance and use of all Call Center applications and equipment

Role Requirements:

  • Network administration (including backup, security management, user account management, exchange server, internet access, office systems and applications support).
  • Supports server, network and desktop hardware, software and applications.
  • Rolls out hardware and software to ensure optimal deployment of resources.
  • Plans, implements, and supports the network and computing infrastructure.
  • Manages small to medium sized projects according to agreed upon budgets and schedules.
  • Considerable (5 + years) and current experience an admin in a medium sized network including virtual servers, desktop systems and communications devices using current technologies.
  • Experience with Active Directory or LDAP
  • Good working knowledge of the following operating systems, Windows 2012 Server, Windows 2016 server, Linux, Exchange, Citrix, Office 365
  • Linux and VMware administration
  • Strong working knowledge of major networking components, network operating systems and basic computer hardware components

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