This is a customer-facing role and will require occasional onsite visits. Leading and developing the team will also be a key part to the role, driving performance, mentoring and coaching the team to meet both operational and customer expectations.
Key Responsibilities:
- Lead, coach, and develop the planning and customer service teams, providing performance reporting and insights to senior leadership.
- Develop and execute manufacturing plans to ensure product availability while optimising inventory and costs.
- Manage customer order processing, communications, and relationships to deliver excellent customer service.
- Lead demand planning and Sales & Operations Planning (S&OP/IBP) to align demand, supply, and business objectives.
- Monitor and improve OTIF performance, lead times, inventory levels, and intercompany product flows.
- Collaborate with procurement, manufacturing, logistics, sales, marketing, and finance to resolve supply and capacity challenges.
- Identify supply risks, implement mitigation strategies, and support the onboarding of new business.
- Drive continuous improvement initiatives using Lean, Six Sigma, and advanced planning tools while developing technical and commercial knowledge.
- Qualification in Supply Chain, Operations, Engineering, Business or related field.
- 5-10 years’ experience in supply chain planning, demand planning, or operations.
- Experience in manufacturing is preferred.
- Professional certifications desirable: Lean Six Sigma (Green/Black Belt).
- Well-developed leadership skills, capable of leading a team positively and promoting team building.
- Highly developed sense of ownership, takes responsibility for deliverables in the supply chain/planning/customer service area.
- Customer service focused with experience of representing the company to the customer.
- Hands-on and focused on continuous improvements.
megan.odoherty@collinsmcnicholas.ie
021-4911066
