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Spanish Customer Service Coordinator

  • Location: County Westmeath
  • Job Type:Permanent

Our client, a leading Global Medical device company located in Athlone Westmeath is seeking a Spanish speaking Customer Service Coordinator on a permanent contract. You will be managing the day-to-day Customer Service activities for the respective markets, including the processing of orders and answering the phones. This position will have a hybrid working model with 2 days of Work from home.

Responsibilities of Spanish Customer Service Coordinator:

  • Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
  • Act as the principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.


  • Fluent in English and Spanish
  • Business or other relevant 3rd-level qualification is desirable.
  • 6 months + of working in a fast-moving customer service environment is desirable.
  • Excellent communication skills and a professional telephone manner.

For a confidential discussion and more information on this role Spanish Customer Service role please contact Michelle Miley

Direct: 090 6450667