Collins McNicholas

Infrastructure/Network Engineer


  • Manage a subset of the client’s customer base and display ownership over those accounts.
  • Carry out project work on customer sites.
  • Windows server installs & migration, new PC setups and migrations.
  • Working on Hyper – V Farms; Clustered Environments; Azure; Hosted Server Infrastructure and Active Directory installations.
  • Microsoft Exchange installations & Office 365.
  • Provide support to customers on any software or hardware issues that they may have, including:
  • Support on server systems, on PC and laptops.
  • Firewall and router technology support.
  • Windows mobile and handheld devices.
  • Provide second level escalation support to the service desk/field service team.
  • Support Sales Team and provide Pre-Sales advice on projects.
  • Advise customers on their current and/or new technologies and give recommendations where possible.
  • Continue to learn new technologies / self-educate and highlight where training is required.


Required Experience:

  • Minimum 5 years of Network Engineering experience performing planning, design, installation, support and optimisation.
  • Working knowledge and experience in Network Engineering and Operations.
  • Working knowledge of networking in the following areas: Wireless, Network Policy Management, Firewalls, IPS, AAA and route/switch.
  • Knowledge of Wintel server, knowledge in deploying, operating, and maintaining various network systems and knowledge of network design.
  • Experience with security certificate management and deployment and IP Addressing Schema.
  • Working knowledge in managing intrusion prevention/detection systems and with vulnerability scans and assessments.
  • Knowledge of authentication and authorization systems and protocols.
  • Strong TCP/IP network administration skills.
  • Experience in managing VPN’s and in managing Firewalls.
  • Solid knowledge of Windows networking and security. Windows/UNIX and Active Directory integration experience is a big plus.


The ideal candidate will have:

  • Must have experience working in SME
  • Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation.
  • Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service.
  • Professional demeanour and strong work ethic.


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