Customer Service & Languages JobsService Support Counsellor

  • CJ51073
  • Permanent
  • Cork, Munster

Collins McNicholas

Job Title: Service Support Counsellor                                    


Role Responsibilities:

  • To answer incoming questions from Holiday Planning Counsellors, New Owner Resource Advisors and Member Services in a courteous and efficient manner and to assist them in locating the correct answers through the use of systems or inquiries.
  • To handle and resolve all escalated customer issues.
  • To be able to meet strict deadlines.
  • To perform account maintenance on specialized customer accounts.
  • To participate in assigned individual and team projects.
  • To handle all inbound servicing calls and emails for the Asia Pacific Club
  • To handle all inbound calls and emails for Sales and Marketing 
  • Assist staff with, initiatives, new programs, and changes in processes/policies.
  • Perform special projects as directed or assigned by other department Management.


Role Requirements:

  • Strong and experienced background in customer service,
  • Strong knowledge of personal computer programs/applications.
  • Outstanding interpersonal skills.
  • Solid written/verbal communication skills
  • Effective organizational skills & proactive attitude
  • Ability to work to deadlines


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