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Service Manager Motor industry

  • Sector: Office Support
  • Contact Email:
  • Job Ref: 20390

The Role:

Our client, an exceptionally busy car dealership in Tullamore is seeking the talents of an experienced Service Manager to join their team. This role is ideal for you if you are passionate about the Motor Industry and offering top-class customer service. 

Key Duties & Responsibilities: (Full job description available on request)

  • To maximise departmental profitability through the effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value-added products and services.
  • To create an environment where the department and its staff develop and excel.
  • Ensure that the Service Department achieves target objectives by ongoing (period by period) examination of accounts, daily & weekly operating controls, system information, industry reports and public domain information and manufacturer’s composite figures (monthly).
  • Ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements
  • Ensure accurate recording of parts and service times, job costing and invoicing in the Service Department.
  • Ensure premises, tools, equipment and other dealership assets are controlled and used effectively to complete customer repairs within time expectations.
  • Ensure all materials purchased are controlled and sold at a profit.
  • Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technicians and productive labour. Monitor hours attended and worked in order to achieve labour efficiency targets.
  • Examine (weekly) sales ledger information to ensure all outstanding debts have been collected within due time periods set and customer queries and concerns are responded to and resolved within 24 hours of being raised.
  • Establish technical and other training needs for all staff, plan the programmes and maintain records of training.

Skills and experience required:

  • 5+ years in a similar position in the motor industry
  •     Skills in applying and using knowledge in a management position.
  •     Leadership and coaching attributes.
  •     Experience in the diagnosis, servicing, maintenance and repair of motor vehicles.
  •     Knowledge of CDK would be an advantage

For a confidential discussion and more information on this Service Manager role please get in touch with Michelle Miley.

Call direct: 090 6450667