Back to Job Search

Senior Supply Chain Planning & Customer Service Supervisor

  • Location: Galway, County Galway, Connaught, Ireland
  • Job Type:Permanent

Senior Supply Chain Planning & Customer Service Supervisor  required for leading Medical Company


  • Lead the Customer Service Team, ensuring mentoring, developing, and coaching of staff on meeting/exceeding performance expectations and defined objectives whilst ensure all team members are in compliance with QMS (Quality Management System) and supporting all audits as required.

  • Lead planning business execution of new programs and initiatives that include promotional activities, forecast and coordination for key events, new product launches, end of life processes and network redesigns.

  • Support Integrated Business Planning (IBP), Sales & Operations Execution (S&OE) working with the Global Planning and Marketing network

  • Lead site level Demand & Supply processes including anticipation and detection of any future potential supply chain risks.

  • Lead initiatives to meet and exceed Service Level targets as defined by the business such as OTIF (On Time in Full) and PA (Product Availability).

  • Ensure implementation of best practice for the Planning and Master Scheduling functions through Standard Work in Materials Management (SWIMM) process.

  • Lead operational excellence methodologies to drive continuous improvement.

  •  Ensure compliance with all global customs and trade compliance regulations for all inbound and outbound flows.

  • Ensure all product shipped is invoiced and tracked within the appropriate business systems.

  • Analyze, develop, and implement long-term supply chain strategies and networks that address capacity issues and production location decisions in support of business goals.

  • Monitor key sales and operations planning performance indicators, cost-to-serve performance data, and coordinate cross-functional work teams to increase effectiveness of supply chain initiatives.

  • Follow all environmental, health & safety rules and procedures and participate in safety and environmental activities in order to improve the workplace for all employees and external environment

  • Complete special assignments, projects and tasks as requested.


  • Relevant third level qualification along with APICS or equivalent qualification.

  • Minimum 3 years’ experience in a similar role within a highly regulated sector.

  • Excellent communication and organizational skills.

  • Possess a decisive approach and the ability to operate in a dynamic environment.

  • Highly motivated with good analytical skills.

  • Good Working knowledge of all Microsoft office packages.

  • Experienced in use of ERP / MRP platforms (BPCS/SAP experience an advantage but not essential).

For a confidential discussion and more information on the role, please contact Deirdre Moran.

(091) 706710