Senior Quality Controller | Permanent | Mayo

  • Reference: SJ47079
  • Job Type: Permanent
  • Location: Mayo, Roscommon, Sligo
  • Category: Information Technology

My client is looking to hire an experienced quality controller. It is a great opportunity to join a dynamic team in a growing multinational! 

Responsibilities:

  • Manage the quality performance of “cloud based” project resources across international markets.
  • Quality improvement ownership of project resources located in defined markets.
  • Research and understand the intent of users when completing search tasks.
  • Understand and interpret advertising rating guidelines for project resources.
  • Measure adherence of resources to guidelines, utilizing performance data from a variety of sources.
  • Create assignments for in-market Quality Moderators and oversee quality and task completion time.
  • Conduct root cause analysis of performance issues taking corrective action thourgh the design, implementation and result measurement of quality improvement programs.
  • Provide educational support through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes.
  • Communication with internal peers and external customers with a focus on continuous improvement in a Quality environment
  • Auditing internal QA processes and work items ensuring consistent work processes are being adhered to.
  • Providing reports and recommendations to management.
  • Mentoring team members on quality improvement initatives.

Requirements:

  • B.Sc. in Computer Science, Business or related field or equivalent work experience
  • 2+ years experience in quality management
  • Must have advanced Microsoft Office skills, especially Excel.
  • Experience of content authoring tools such as Adobe Captivate an advantage.
  • Experience designing and delivering eLearning content an advantage.
  • Experience in Lean Six Sigma or related disciplines an advantage.

For further information on this role please contact Niamh Cregg on 071-9149732 or email niamh.cregg@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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Niamh Cregg

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  • Niamh Cregg
  • Recruitment Consultant
  • 0719149732
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